Problems logging in

Make sure that you are using the same email address when you signed up to reset your password. 

It is possible that you may have multiple accounts with us and the system cannot recognise which account needs the password reset. If this is the case you may get a message saying that your account is inactive. 

If nothing works, email us at with your full name or card ID and we can reset your password for you.

Still need help? Contact Us Contact Us